What should the seller do when the buyer wants to cancel an order?

When a new order comes in from the buyer, the order status is Pending Delivery. It means the seller has not been ready for delivery. If the buyer requests to cancel the order at this stage, after platform reviews, the order will be cancelled without the permission of the seller immediately, and the order status will change to Pending Refund. 

U7BUY usually completes the refund within 24-48 hours. If the buyer chooses to refund to the U7BUY balance, then the refund will be completed within 3-6 hours or even less. Once the refund is completed, neither the platform nor the buyer can revoke the refund.

Therefore, when the buyer wants to cancel an order:

1) If the seller has already started preparing the product, please try to contact the buyer in time to negotiate to cancel the refund application.

2) If the buyer has not yet cancelled the refund request, please do not deliver the order at this order status.

3) If the buyer has cancelled the refund request, please update the order status in time before delivering.

4) If the seller has completed the order by accident but cannot get in touch with the buyer, or the buyer is unable to cancel the refund request, please contact the U7BUY support team as soon as possible. Contact Email: [email protected].