How to solve a dispute case?

1.Buyer can open a dispute in order if buyer is not satisfied or have a problem with the delivering or delivered order.

2.Once a dispute is raised, the seller should communicate with the buyer about the dispute case and try the best to solve it as soon as possible.

3.Seller and buyer have max 5 days to solve the case by themselves. We highly suggest that the seller can solve the dispute case before U7BUY intervenes.

Here are some suggestions to solve the dispute:

1) Talk with the buyer and try to understand the issue with the order.

2) Make sure to upload any proof from your side that could help solve the situation.

3) Respond to the dispute as soon as possible.

4) If possible, try to solve the dispute by providing a replacement or issuing a refund.

5) If the seller is not able to resolve the dispute with the buyer, provide proof and wait for U7BUY team to handle the dispute.

4.If the seller cannot solve the problem and the buyer is not satisfied in 5 days, U7BUY will intervene and check the chat history. So evidence and proof are needed if the seller insists is innocent.

Proof for coin/ item/ boosting/ coaching/ top up service:

The evidence and proof include trade screenshots, videos, or anything useful to prove that the order was delivered to the buyer.

Proof for account/ gift card/ video game/ game point service:

The evidence and proof include the screenshots of the account working or screenshots of the buyer having changed account information like email or password, or anything useful to prove that the product the seller sent to the buyer is available and prove that the buyer disputed for no reason.

Note: The more evidence and proof the seller provides, and the more positive attitude the seller shows in chat, the more likely the seller will win the dispute.

5.U7BUY team will check the chat in dispute order and make the judgement in the dispute case.

6.Seller can manage to take the product back once the dispute has been resolved in a way that benefits the buyer.