Dispute Solving Rules

1. The seller must actively communicate with the buyer and provide corresponding assistance and evidence after receiving the dispute. If the dispute is not responded within 72 hours, the dispute will be automatically closed in favor of the buyer.

2. The seller has 5 days to resolve the dispute by communicating with the buyer. During this period, the seller can choose to resolve the dispute by delivering a new product, providing a full or partial refund, and providing necessary assistance to help the buyer use the product correctly.

Both parties reach an agreement:

1) If the seller chooses to send a new product, the buyer must be reminded to cancel the dispute after the buyer confirms that the product is correct.

2) If the seller provides a full refund, refund amount does not require confirmation by the buyer, U7BUY will submit a refund application through the refund method pre-selected by the buyer.

3) If the seller provides a partial refund, the partial refund amount must be filled in the dispute, and the buyer must be reminded to click confirm. After the buyer clicks confirm, the dispute ends and U7BUY will refund the corresponding amount to the buyer.

Both parties fail to reach an agreement:

1) If both parties cannot reach an agreement, the dispute will be immediately escalated to U7BUY. U7BUY will make a ruling within 2 days based on the relevant evidence provided by the seller and the buyer.

2) If both parties do not advance the dispute process on their own, the dispute will be escalated automatically to U7BUY after 5 days.

3. The seller who resolved the issue with the buyer within 48 hours prior to being escalated will be excluded from penalty and being profiled.