There're two situations when your order status shows " No User"

1) Wrong Platform: It might be you bought the coins on the wrong platform, contact customer service to correct it.

2) No Club: It shows "No club" when we tried to log in your account on Wep App, this is usually because you filled in the wrong EA account email, check it on web App,you will find the problem. Or You can find your correct EA account as follows:

1.Start running FUT 21 on your console, then go to “CUSTOMISE” after the account is connected to EA server.

2. Choose “ONLINE SETTINGS’’,then choose “EA ACCOUNT”.