What should I do if seller did not complete the order within promised time?

Although most orders on U7BUY are delivered on time, some may occasionally be delayed beyond the seller’s estimated delivery time.

If your order is delayed, we recommend working directly with the seller to resolve the issue. You can contact the seller through U7BUY Web Chat to coordinate the completion of the transaction. We strongly encourage you to allow the full duration of the seller’s estimated delivery time before taking further steps.

Once the estimated delivery time has passed and you no longer wish to wait, you may submit a refund application or initiate a transaction dispute for the order.