Store Review Management
1. Understanding the Purpose of Reviews
①For Buyers
Reviews help buyers understand the genuine feedback other users give to sellers or products after placing their orders, allowing new buyers to make more informed purchasing decisions.
②For Sellers
Reviews provide direct insights into your customers' experiences, highlighting your strengths and identifying areas for improvement, thereby enhancing your store's market competitiveness.
③For the Platform
Aggregated reviews help maintain a trustworthy and safe platform for all users, also allow the platform to identify top sellers and address systemic issues.
2. Conditions for Removing Negative Reviews
①Reached An Agreement
If the buyer explicitly stated that can fix the negative review after the problem is resolved but failed to fulfill that promise, the platform may intervene and remove the negative review at the seller's request.
②Extortion
If the buyer left a negative review threatening to obtain unfair benefits, such as free services or additional products, such a review will be removed once verified by the platform.
③Malicious Reviews
If competitors systematically spread rumors and smear your store's reputation through negative reviews, those reviews will be removed.
④Repetitive Reviews
If the same review appears in different orders, the platform will investigate and decide whether to retain the negative review based on the actual situation of each order to ensure the accuracy of store rating.
⑤Irrelevant Reviews
The review unrelated to the seller's service or product, such as reviews from other sellers or products, and personal sentiments, will be considered as irrelevant and removed.
⑥Terrorist Rhetoric
All harmful reviews such as racial or regional discrimination will be removed.
3. Important Notes
①Sellers are strictly prohibited from demanding that buyers remove negative reviews in exchange for refunds or solutions.
②If sellers need the platform to remove negative reviews from the store, please provide relevant evidence. The platform will make a final decision after reviewing the relevant details.
③Sellers who repeatedly request the platform to delete negative reviews without any valid reason may have their stores banned. We sincerely hope that sellers will respect and understand the platform's decisions.
4. Contact Email