NBA 2K18 - Virtual Coins Purchase Troubleshooting11/07/2017
NBA 2K18 players who buy virtual currency from the game's store may have an unpleasant surprise. In some cases, coins are not delivered right away or something that prevents coins from reaching the buyer's account is happening. The good news is that these are common issues and the NBA 2K18 support team will promptly deal with all of them.
Players that haven't received their coins shouldn't worry or panic. In some cases, it takes up to a few hours for NBA 2K18 MT to be delivered. This usually happens when there are a lot of players online. If players don't immediately see the coins in their accounts, they should give it a few hours. There is no risk in waiting. The support team will handle the issue even if it occurred some while ago. Players are advised to simply wait.
If the coins were not added to the player's account after a few hours, then it is time to contact the support team by making a ticket. A screenshot of the transaction will be required so it's a good idea to make one before starting to fill out the ticket form. The ticket is submitted from the official 2K support website. Another info that might be required is the console ID or serial number. This is normally found on the console itself and also in the settings menu. Players can check online how to find the serial number for the type of owned console. PC players don't need to worry about this. So, after players have the console ID and the transaction screenshot, they can start filling the request form. Players will need to give details such as subject, description, and select an issue category. The subject can be something like “ NBA 2K18 VC not delivered”. This issue is pretty self-explanatory but a detailed description is always welcome. Players should not forget to write the amount of VC that is missing. The category is selected from a drop-down list. It's called Virtual Currency. This kind of issue is usually fixed within a reasonable time frame.