Universal Warranty Period Rules for All U7BUY Product Categories
To protect transaction safety for both buyers and sellers and match the after-sales standards of top gaming marketplaces U7BUY has standardized the free basic warranty period and coverage. All warranty periods start counting the moment the seller clicks Delivered Order.
1. Game Accounts
Full Access (FA) Accounts (with original registered email, full binding modification permission)
Free Standard Warranty: 14 Days
Covered Issues: Seller account recovery, missing assets mismatched with listing, game bans caused by seller’s prior violations, lost login access.
2. Game Currency / Robux / In-game Items / Skins / Game Pass Bundles
Free Standard Warranty: 24 Hours (1 Day)
Covered Issues: Unreceived full balance, missing items, reversed transfers by sellers, severe description mismatch. Warranty void once buyer trades, spends or gifts assets.
3. Boosting / Account Coaching / Power Leveling Services
Free Standard Warranty: 24 Hours after full service delivery
Covered Issues: Unfinished target rank/level, account bans caused by booster, unfulfilled service promises.
4. Prepaid Top-up / Gift Cards / Game Codes
Free Standard Warranty: 12 Hours after successful recharge delivery
Covered Issues: Invalid codes, missing top-up balance. No support for after buyer redeems & uses the code.
5. Subscription Membership Accounts (Xbox Game Pass / PS Plus / Netflix / Spotify / YouTube Premium etc.)
Type A: Full Access Private Subscription Accounts
Full ownership, permission to change registered email, password & all bindings for single-person use
Free Basic Warranty: 7 Days
Covered Issues:
Seller recovers the account & changes login credentials to cut off subscription access;
Remaining subscription period mismatches listing description (e.g. advertised 12-month subscription only has 30 days left);
Official permanent ban of the account or disabled subscription service from the vendor;
Seller manually cancels auto-renewal and terminates subscription mid-term.
Extended Warranty Available: 15-day / 30-day paid upgrade options (same as full-access game accounts)
Type B: Shared Family Group Subscription Accounts
Multi-user shared family plan, any modification to core bindings is forbidden
Free Basic Warranty: 24 Hours (1 Day)
Covered Issues: Login failure, immediate subscription removal right after delivery.
Critical Risk Reminder: Shared accounts rely on family group settings; sellers or other group members can revoke your access at any time. No compensation requests will be accepted after the 24-hour warranty window expires.
Void Warranty Rule: Any edit to account password, email or payment bindings will invalidate all warranty coverage instantly.
Special Long-Term Full Access Subscriptions (12+ months membership stated in listing)
Free Basic Warranty upgraded to 10 Days
Supplementary Universal Warranty Exclusions for All Subscription Accounts
1）Warranty void if buyer edits password, email or payment info of shared subscription accounts;
2）Subscription access banned by official platform due to buyer’s abnormal multi-region IP login / over-limit device connections;
3）Natural expiration of subscription term (full remaining length clearly marked on listing is not eligible for refund);
4）Service shutdown, region lock or membership removal caused by official platform policy adjustments;
5）Buyer removed from family group by other shared members – no support after 24-hour warranty expires;
6）Buyer unlinks seller’s reserved payment method, resulting in early subscription termination.
Mandatory Rules for Sellers of Subscription Accounts
1）Listings must clearly mark account type (Full Access Private / Shared Family), exact remaining subscription length, email modification permission and auto-renew status. Concealed information leading to warranty disputes = full seller liability + reputation score deduction.
2）All Shared subscription listings require a mandatory top-page red risk warning to inform buyers of the 24-hour limited warranty and binding modification ban before purchase.
3）Sellers must retain full delivery screenshots and subscription expiry proof for 90 days after order completion. Failure to provide evidence during warranty mediation results in full seller liability.