Seller Rules

The seller rules are designed to better assist sellers in organizing their sales standards, prevent sellers from being disqualified from selling due to misoperation, and ensure the safety and security of the U7BUY platform.

 

1. No Offsite Trade

Offsite trade is absolutely prohibited on U7BUY. Offsite trade will not receive any assurance from U7BUY either in mediation or indemnification as we are not liable for the actions of individuals taken outside of our trading platform.

 

Any sellers found doing so :

a. Will have their U7BUY account permanently banned.

b. Sellers' entire accounts and their contents will be revoked (including any available funds in accounts).

 

2. Communicate In Site 

All communication and correspondence between the seller and the buyer must be done through the U7BUY Chat. Refrain from chatting on other tools. Sellers are not allowed to ask for or provide personal chatting tool information. Seller will get a warning for offering offsite chat, and an account ban as appropriate.

 

3. Never Click "Complete" In Advance

Sellers are prohibited from clicking "Complete" on an order before the delivery is actually done, or even asking the buyer to confirm receipt. Once found, they will be warned once, and three warnings will result in the account being blocked.

 

4. Use Proper Delivery Method/ Description

If a seller does not fulfill the order according to the delivery method as stated in the order, the seller is fully liable in the event of a trade dispute and U7BUY reserves the right to take appropriate action including but not limited to refunding the order to the buyer.

In the case where the product is described as a [Random Chance to get] product, the seller must pay attention to the accuracy of the product description and it should not be too different from the actual situation, otherwise the seller will be fully responsible for an dispute.

 

5. Keep Polite

Sellers are required to be polite during all communications with buyers. Any form of harassment including but not limited to threats of violence is prohibited. It is prohibited to offer incentive for positive reviews or force buyers to cancel disputes/delete negative reviews as well.

 

6. Solve Order Issues Before Withdrawing

If there are unresolved orders or disputes when the seller withdraws money, U7BUY will not approve it. The seller needs to resolve the existing problematic orders before withdrawing money.

 

7. Be Careful With Order Status

Some orders might be invisible temporarily because of buyer verification. Do not process the delivery without seeing the orders on seller's list.

The seller is fully liable in delivering an order which has been canceled by the buyer.

The seller is fully liable in the event of delivering an order without changing order status to "Delivering", these orders might be canceled by buyer.

Sellers must change the status of completed orders in a timely manner. Orders that exceed the promised delivery time by 3 days and have not been changed will be canceled and refunded to the buyer.

 

8. About Payment Dispute Or Chargeback

If a payment dispute or chargeback arise due to reasons that is caused by the sellers, such as delivery delay, product that does not work, or did not upload proof of delivery as required, sellers are liable for all cost and damages associated with such disputes.

 

9. Account Safety In Boosting Service

For boosting products, seller needs to ensure the security of the buyer's account. If the account is banned/blocked during the boosting process or within 24 hours after completion, the seller must refund the order.

 

10. Be Responsible To Products

The sellers should be responsible for the quality of the products they sell. They are not allowed to write words such as "We are not responsible for the quality of the products. Recently, a large number of accounts have been banned by the official. Sellers are not responsible if any accounts are banned" in the product description. If any problems occur, a refund will be processed.

 

11. No Multiple Seller Accounts And No Trash Offers

Sellers are not allowed to register multiple accounts to purchase their own listings. If this happens, the seller will be severely punished or even banned.