Talk with professional players
Order shows Wrong Backup Code , how to Get Origin Backup Codes?
1. Log on www.origin.com with your Origin Account Email and Origin Password. You can see a login button in the upper right corner of the page. 2. Click Account Settings , then choose Security. Make sure your Login Verification Status is On. 3. Click View to get the Backup Codes. Make sure the backup codes you submit on U7BUY are all UN-USED, you can also click Create New Codes if they are all used. Attention: Everytime you make an order, you need to create and fill in 4 brand new backup codes which you didn't fill before. Also, when Create New Codes, only the black codes works, the grey codes are used ones and wouldn't work. You can watch the Video to learn about it:https://www.youtube.com/watch?v=YjPjEkfeu28
Order shows Multiple Orders in 24Hrs, what should I do?
If your order shows Multiple Orders in 24Hrs. It means you have made at least 3 purchase or over 6M with FC24 coins in the past 24Hrs, for your club safety, we won't start the current order until it has passed 24Hrs after your last order was completed. We consider this to be necessary because your club might be at risk if we transfer coins too frequently. You can put all the coins you need in one single order next time, we do one time delivery and guarantee your account safety. You can watch the Video to learn about it:https://www.youtube.com/watch?v=evxnefPheUE
I do not get full coins after the orders says Completed, what should I do?
We apologize for the inconvenience. It could be the following reasons that you don't get all the coins you ordered, please read carefully and we guarantee the problem would be fixed. 1) Check the transfer list of your account, there is one card or more cards selling on the market, that's the reason why you missed coins. After the cards get sold, you will get the full amount of coins you bought. If the cards are expired and unsold, you can relist it by yourself: a. Go to contact customer service and check the lowest price of the market in your FC24 games. b. Show us a picture of the lowest one. Then relist your unsold player 10k cheaper than the lowest one. c. After it was sold (it's easy to be sold ), you can contact us again and we will compensate you for the lost coins that you relist players to ensure that you can get full coins. If you don't want to relist it by yourself, you can let us know, we will log back in your account to operate those steps and relist the cards. Please do not feel anxious when you see it, we will solve the problem for you. 2) Please check if there are any players in your Available Items of the transfer list, if so, please list them following market price and contact our customer service, then let us know what price you list, we will compensate the amount you missed. 3) Log out of your team and log back again, check if the coins amount shows correctly. 4) Check if you had given us the correct game account. You can contact us any time when you find you didn't get full coins, we will fix it right away once we get your feedback. You can watch the Video to learn about it:https://www.youtube.com/watch?v=gyrYugdVLec Note: How to contact customer service? Go to Help Center: https://www.u7buy.com/help-center
Order status Delivering, when could it be completed?
Delivering means we are delivering coins to your account at the moment. The normal coins delivery speed is 300K-500K/Hour, you can check the Progress bar and see how much time left. It might takes longer than the normal speed when stock is short or when we receive too many orders in short time, please wait patiently. You will see Completed in order status once the order is done. You will also receive email notifications when the order is done.
How to buy on U7BUY?
1. First you need to log in or sign up your U7BUY account. 2. Select the product you want to purchase, click Buy Now, you may need to provide the delivery information here, then you will be redirected to the checkout page. 3. You will be able to confirm the product you want to buy on the checkout page. 4. Select your preferred payment method, click Secure Payment and complete the payment. 5. Then find the order detail in your Purchase Order, you will also be redirected there automatically after a successful payment.
What does "problem order" status mean?
Some times seller can see new orders come with a status "problem order" Remember not to send such order as the order has problem (most likely it has risk in payment) You can only send the orders which staus is normal.View
Update time: 2024-02-26
Account selling rules
1.For the same type of account (same title, product description, price), the seller is allowed to upload up to five times. Tips：If you want to upload multiple accounts of the same type, you can select automatic delivery when selecting the delivery type, automatic delivery type offer can add multiple account information. 2.Sellers are not allowed to write misleading product descriptions or titles that may trick buyers into buying the product. For example, writing "Lifetime warranty for accounts", saying that the account is full access when it's not. 3.Sellers are fully responsible for accounts that they sell.Even if you are reselling the account, you are still responsible for the account. 4.The account for sale must come from a legitimate source. 5.The seller must clearly notify the buyer of any restrictions on the account. For example:The game accounts you sell can only be played in the specific regions. 6.Once an account is sold, the seller should not make any attempt to log in, recover or otherwise use the account and any related logins, unless requested to do so by the buyer. 7.For automatic deliverying accounts, you must fill in the correct account information in the offer. We understand that sometimes your account will be sold elsewhere, but if this happens to you too often, we will disqualify you from selling. 8.Seller must have the full original access of the account and its recovery information so that any issue that may arise can be resolved by the seller. Otherwise, seller is liable when a trade dispute occurs. 9.When delivering account, seller must transfer the ownership of the account access fully to the buyer. Account access ownership transfer means changing the account registration and login info to buyer's details, and also provide the original registration information. This is to enable buyer to use their own details and original account information to contact and resolve issue with the gamemaker. 10.Sellers with a high rate of account recovery will be permanently banned. 11.Accounts have a 5-day warranty for buyers. If an account stops working, gets banned or recovered during this period, the sale will be cancelled and a refund will be issued. 12.After the warranty period ends, sellers can still be held liable. If an account you sold is recovered after the 5-day protection period, u7buy will perform an investigation. If we find the seller to be at fault, you may need to refund the buyer and/or be suspended from u7buy. To avoid suspension, make sure you communicate with buyers even after warranty period ends. Fortnite 1.Your offer must clearly state what platforms the Fortnite account can be linked to (ex. Xbox + Playstation, PC + Playstation, etc.). By listing a platform, you guarantee that the buyer will be able to use the account on that platform. 2.You must clearly inform buyers about the risks involved, such as mentioning that they should not contact Epic Games support. If you fail to do so, you will be held responsible in a dispute. 3.If you are selling an account where it is not immediately possible to change the email - this must be included in the description. You must also provide full access to the linked email, as with all accounts. 4.If you choose to sell Fortnite accounts with Russian email domains, there is an increased risk of cancellations for problematic orders. This is a factor you should be aware of before listing these accounts on our website. Valorant 1.You must list accounts in the correct category. Example - Iron accounts only in the Iron category, and so on. 2.Rank listed must be current season rank. 3.You may not sell accounts which were leveled with cheats or other illegal software, to protect buyers from the risk of ban. GTA V 1.You must clearly state which platform (ie. Epic Games, Rockstar, PS5, etc.) the account is for. 2.You must also state which game version is included (Expanded and Enhanced, Regular, etc). 3.Selling FiveM accounts is allowed in this section, as long as buyers are clearly informed that GTA V is required to play.
What if I receive a negtive order comment?
Sometimes you will be bothered by a bad comment which was made by buyer. And you have solved buyer's question, just wanna change your feedback to improve your good feedback rate. Every buyer have 1 chance to modify their comment, you can teach him to modify the comment: 1. Log into buyer account, click "Purchased order” 2. Enter the order detail page, head to the bottom part. 3. Find "Order Comment" part and you can modify comment there. (All operation should be operated by buyer, u7buy can't change comment)
Account warranty rules
1.To keep customers safe, all account orders include 5-day account warranty for free. If you have any issues with your new account, raise a dispute and provide information about what happened to get a refund. While the dispute is active, the warranty period is always active, even if solving your dispute takes more than 5 days. 2.Your warranty covers: ①The account does not work or is not as described ②Loss of access due to account recovery by the seller ③Account bans due to the ownership transfer ④Account bans due to offenses made by the seller 3.Your warranty does not cover: ①Account bans due to your actions (ex: you played on the account with cheats) ②Loss of access unrelated to the seller (ex: you forgot your password) ③Account bans due to not following seller instructions (ex: you were told not to contact game support, but did so anyways) ④Reselling the account to someone else. If you resell the account, your warranty is void.
How to solve a dispute case?
1. Buyer can ask for a dispute in order if he is not satisfied or have problem in deliveried order. 2. Once a dispute is raised, you should communicate with buyer about the dispute case. And try your best to sovle it asap. 3. Seller and buyer have max for 3 days time to solve the case by yourself. We highly suggest that you can solve the dispute case before u7buy intervenes. Here are some suggestion to solve the dispute: Talk with the buyer, and try to understand the issue with the order. Make sure to upload any proof from your side that could help solve the situation. Respond to the dispute ASAP If possible, try to solve the dispute by providing a replacement or issuing a refund. If you are not able to resolve the dispute with the buyer, provide proof and wait for u7buy team to handle the dispute. 4. If you cannot solve the peoblem and buyer is not satisfied in 3 days, u7buy will intervene and check the chat history. So evidence and proof are needed it you insist you are innocent. Proof for coins/item/boosting/coaching/top up service: The evidence and proof including trade screenshots, videos, or anything useful ones, to prove that the order was delivered to the buyer. Proof for account/gift card/game key service: The evidence and proof including the proof of account works or proof about buyer has changed accont info like email/password, or anything useful ones, to prove that the product you sent to buyer is available and prove that buyer disputed for no reason. The more evidence and proof you provide, and the more positive attitude you show in the chat, the more likely you will win the dispute. 5. U7buy team will check the chat in dispute order and make the judgement to the dispute case. 6. Seller can manaeg to take the product back once the dispute has been resolved in a way that benefits the buyer.View
Update time: 2024-01-10