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Help Center
Talk with professional players
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Order shows Wrong Backup Code , how to Get Origin Backup Codes?
1. Log on www.origin.com with your Origin Account E-mail and Origin Password. You can see a login button in the upper right corner of the page. 2. Click Account Settings , then choose Security. Make sure your Login Verification Status is On. 3. Click View to get the Backup Codes. Make sure the backup codes you submit on U7BUY are all UN-USED, you can also click Create New Codes if they are all used. Attention: Everytime you make an order, you need to create and fill in 4 brand new backup codes which you didn't fill before. Also, when Create New Codes, only the black codes works, the grey codes are used ones and wouldn't work. You can watch the Video to learn about it:https://www.youtube.com/watch?v=YjPjEkfeu28
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How can I Get Coin for FUT order?
1. Click the Order section, find your order 2. Find your last order on the order list, Click Get Coins 3. Fill in your Origin account details and submit, keep an eye on the order status. You can watch the Video to learn about it: https://www.youtube.com/watch?v=5XRwnyS4K40
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I submitted a payment ,Where do I check my order status?
A; When you're on your mobile phone, click Order section, you will find it. Find your current order number, the speed is 300K-500K/Hour normally. All you need to do is wait patiently, and don't worry, as long as the status is Delivering, there's not any problem with it, just need to wait. B: When you're on your PC, click Order History section, you will find it. Find your current order number, sometimes there's a real time process showing how much is transferred. the speed is 300K-500K/Hour normally. All you need to do is wait patiently, and don't worry, as long as the status is Delivering, there's not any problem with it, just need to wait.
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Order shows Multiple Orders in 24Hrs, what should I do?
If your order shows Multiple Orders in 24Hrs, it means you have made more than 1 order within 24Hrs, for your FUT club safety, we wont start the current order until it has passed 24Hrs after your last order was completed. We consider this to be necessary because your FUT club might be at risk if we transfer coins too frequently. If you still need the coins immediately, talk to our customer service and we can start your order right away. You can watch the Video to learn about it:https://www.youtube.com/watch?v=evxnefPheUE
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Order status Delivering, when could it be completed?
Delivering means we are delivering coins to your account at the moment. The normal coins delivery speed is 300K-500K/Hour, you can check the Progress bar and see how much time left. It might takes longer than the normal speed when stock is short or when we receive too many orders in short time, please wait patiently. You will see Completed in order status once the order is done. You will also receive email notifications when the order is done.
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I do not get full coins after the orders says Completed, what should I do?
We apologize for the inconvenience. It could be the following reasons that you don't get all the coins you ordered, please read carefully and we guarantee the problem would be fixed. 1) Check the transfer list of your FUT, there is one card or more cards selling on the market, that's the reason why you missed coins. After the cards get sold, you will get the full amount of coins you bought. If the cards are expired and unsold, you can relist it by yourself: a. Go to contact customer service and check the cheapest price of the market in your FUT games. b. Show us a picture of the cheapest one. Then relist your unsold player 10k cheaper than the cheapest one. c. After it was sold (it's easy to be sold ), you can contact us again and we will compensate you for the lost coins that you relist players to ensure that you can get full coins. If you don't want to relist it by yourself, you can let us know, we will log back in your account to operate those steps and relist the cards. Please do not feel anxious when you see it, we will solve the problem for you. 2) Please check if there are any players in your Available Items of the transfer list, if so, please list them following market price and contact our customer service, then let us know what price you list, we will compensate the amount you missed. 3) Log out of your team and log back again, check if the coins amount shows correctly. 4) Check if you had given us the correct game account. You can contact us any time when you find you didn't get full coins, we will fix it right away once we get your feedback. You can watch the Video to learn about it:https://www.youtube.com/watch?v=gyrYugdVLec Note: How to contact customer service? Go to Help Center: http://u7buy.com/help-center
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Unable to pay, remind suspicious activity when paying
Since the system detected that your account has multiple orders in a short period of time, which does not meet the Safety Guidelines of U7BUY, then we have imposed payment restrictions on your account and subsequent orders cannot be placed.
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How long does it take for Direct Top Up?
Instant arrival. Normally, the Delivery time is 5-15 minutes.
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Which payment method does the Direct Top Up support?
Currently only payment by credit card is possible.
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If I purchased a gift card that does not work, what can I do
The reasons for this situation are: 1) The region of the purchased gift card does not match the region of your own account 2) The gift card has already been used. You have to contact customer service, provide the following information: Some specific screenshots are crucial for the seller to properly investigate the case. Remember to attach the following ones: 1) Entered key before activation 2) Error message Make sure that all your screenshots are unedited and your taskbar with time/date is visible. Then seller will check and fix your problem.
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