Trade Protect For Buyers

With the guarantee of Trading Protection, buyers can place an order on U7BUY with peace of mind. Trading Protection ensures that sellers fulfill orders as described.

 

1. Trading Protection will protect buyers in the following situations:

a. The buyer did not receive the order.

b. The item received by the buyer is not as described.

 

2. Trading Protection does not provide protection for the following situations:

a. The buyer has confirmed receipt.

b. The buyer regrets after placing the order.

c. Transactions conducted outside of U7BUY.

d. Any modification of the account and its contents by the game publisher/game developer after the transaction is completed.

 

3. Fraudulent Claims

Trading Protection does not provide protection against fraudulent claims. For example, seller has transfferd the items while buyer claims that seller didn't send the items. Buyer account will be banned if we find buyer try to do any fraudulent claims. We reserve the right to pursue legal action and suspend the accounts of buyers who make fraudulent claims.

 

4. Confirm Receipt

The buyer must confirm the receipt of the goods after confirming that the received items can be used and conform to the description of the product list. A Confirmed Order signifies that the transaction is completed and means that buyer is satisfied with the purchase and agrees to release payment to the seller.

 

5. Accept Product/Service

If the buyer does not file a claim or complaint within 72 hours after the seller ships the goods, the buyer is deemed to have accepted the purchased item or service. No refunds will be given for orders that have been confirmed received and completed.

 

6. Dispute Respond

In case of a transaction dispute, the buyer must respond to our request and provide relevant evidence ASAP. Evidence contains In-game screenshots, official proofs etc. If the buyer fails to respond within the specified time, it means that the buyer defaults that the problem has been resolved, and U7BUY will end the dispute.

 

7. Payment Disputes or Chargeback

Trading Protection is not responsible for all payment disputes or chargebacks. If this happens, we will stop the investigation and no refund requests will be entertained.