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03/112026
Seller Rules

The seller rules are designed to better assist sellers in organizing their sales standards, prevent sellers from being disqualified from selling due to misoperation, and ensure the safety and security of the U7BUY platform. 1. No Offsite Trade Offsite trade is absolutely prohibited on U7BUY. Offsite trade will not receive any assurance from U7BUY either in mediation or indemnification as we are not liable for the actions of individuals taken outside of our trading platform. Any sellers found doing so : a. Will have their U7BUY account permanently banned. b. Sellers' entire accounts and their contents will be revoked (including any available funds in accounts). 2. Communicate In Site All communication and correspondence between the seller and the buyer must be done through the U7BUY Chat. Refrain from chatting on other tools. Sellers are not allowed to ask for or provide personal chatting tool information. Seller will get a warning for offering offsite chat, and an account ban as appropriate. 3. Never Click "Complete" In Advance Sellers are prohibited from clicking "Complete" on an order before the delivery is actually done, or even asking the buyer to confirm receipt. Once found, they will be warned once, and three warnings will result in the account being blocked. 4. Use Proper Delivery Method/ Description If a seller does not fulfill the order according to the delivery method as stated in the order, the seller is fully liable in the event of a trade dispute and U7BUY reserves the right to take appropriate action including but not limited to refunding the order to the buyer. In the case where the product is described as a [Random Chance to get] product, the seller must pay attention to the accuracy of the product description and it should not be too different from the actual situation, otherwise the seller will be fully responsible for an dispute. 5. Keep Polite Sellers are required to be polite during all communications with buyers. Any form of harassment including but not limited to threats of violence is prohibited. It is prohibited to offer incentive for positive reviews or force buyers to cancel disputes/delete negative reviews as well. 6. Solve Order Issues Before Withdrawing If there are unresolved orders or disputes when the seller withdraws money, U7BUY will not approve it. The seller needs to resolve the existing problematic orders before withdrawing money. 7. Be Careful With Order Status Some orders might be invisible temporarily because of buyer verification. Do not process the delivery without seeing the orders on seller's list. The seller is fully liable in delivering an order which has been canceled by the buyer. The seller is fully liable in the event of delivering an order without changing order status to "Delivering", these orders might be canceled by buyer. Sellers must change the status of completed orders in a timely manner. Orders that exceed the promised delivery time by 3 days and have not been changed will be canceled and refunded to the buyer. 8. About Payment Dispute Or Chargeback If a payment dispute or chargeback arise due to reasons that is caused by the sellers, such as delivery delay, product that does not work, or did not upload proof of delivery as required, sellers are liable for all cost and damages associated with such disputes. 9. Account Safety In Boosting Service For boosting products, seller needs to ensure the security of the buyer's account. If the account is banned/blocked during the boosting process or within 24 hours after completion, the seller must refund the order. 10. Be Responsible To Products The sellers should be responsible for the quality of the products they sell. They are not allowed to write words such as "We are not responsible for the quality of the products. Recently, a large number of accounts have been banned by the official. Sellers are not responsible if any accounts are banned" in the product description. If any problems occur, a refund will be processed. 11. No Multiple Seller Accounts And No Trash Offers Sellers are not allowed to register multiple accounts to purchase their own listings. If this happens, the seller will be severely punished or even banned.

03/042026
Trade Protect For Buyers

With the guarantee of Trading Protection, buyers can place an order on U7BUY with peace of mind. Trading Protection ensures that sellers fulfill orders as described. 1. Trading Protection will protect buyers in the following situations: a. The buyer did not receive the order. b. The item received by the buyer is not as described. 2. Trading Protection does not provide protection for the following situations: a. The buyer has confirmed receipt. b. The buyer regrets after placing the order. c. Transactions conducted outside of U7BUY. d. Any modification of the account and its contents by the game publisher/game developer after the transaction is completed. 3. Fraudulent Claims Trading Protection does not provide protection against fraudulent claims. For example, seller has transfferd the items while buyer claims that seller didn't send the items. Buyer account will be banned if we find buyer try to do any fraudulent claims. We reserve the right to pursue legal action and suspend the accounts of buyers who make fraudulent claims. 4. Confirm Receipt The buyer must confirm the receipt of the goods after confirming that the received items can be used and conform to the description of the product list. A Confirmed Order signifies that the transaction is completed and means that buyer is satisfied with the purchase and agrees to release payment to the seller. 5. Accept Product/Service If the buyer does not file a claim or complaint within 72 hours after the seller ships the goods, the buyer is deemed to have accepted the purchased item or service. No refunds will be given for orders that have been confirmed received and completed. 6. Dispute Respond In case of a transaction dispute, the buyer must respond to our request and provide relevant evidence ASAP. Evidence contains In-game screenshots, official proofs etc. If the buyer fails to respond within the specified time, it means that the buyer defaults that the problem has been resolved, and U7BUY will end the dispute. 7. Payment Disputes or Chargeback Trading Protection is not responsible for all payment disputes or chargebacks. If this happens, we will stop the investigation and no refund requests will be entertained.

11/212025
Store Review Management

1. Understanding the Purpose of Reviews ①For Buyers Reviews help buyers understand the genuine feedback other users give to sellers or products after placing their orders, allowing new buyers to make more informed purchasing decisions. ②For Sellers Reviews provide direct insights into your customers' experiences, highlighting your strengths and identifying areas for improvement, thereby enhancing your store's market competitiveness. ③For the Platform Aggregated reviews help maintain a trustworthy and safe platform for all users, also allow the platform to identify top sellers and address systemic issues. 2. Conditions for Removing Negative Reviews ①Reached An Agreement If the buyer explicitly stated that can fix the negative review after the problem is resolved but failed to fulfill that promise, the platform may intervene and remove the negative review at the seller's request. ②Extortion If the buyer left a negative review threatening to obtain unfair benefits, such as free services or additional products, such a review will be removed once verified by the platform. ③Malicious Reviews If competitors systematically spread rumors and smear your store's reputation through negative reviews, those reviews will be removed. ④Repetitive Reviews If the same review appears in different orders, the platform will investigate and decide whether to retain the negative review based on the actual situation of each order to ensure the accuracy of store rating. ⑤Irrelevant Reviews The review unrelated to the seller's service or product, such as reviews from other sellers or products, and personal sentiments, will be considered as irrelevant and removed. ⑥Terrorist Rhetoric All harmful reviews such as racial or regional discrimination will be removed. 3. Important Notes ①Sellers are strictly prohibited from demanding that buyers remove negative reviews in exchange for refunds or solutions. ②If sellers need the platform to remove negative reviews from the store, please provide relevant evidence. The platform will make a final decision after reviewing the relevant details. ③Sellers who repeatedly request the platform to delete negative reviews without any valid reason may have their stores banned. We sincerely hope that sellers will respect and understand the platform's decisions. 4. Contact Email [email protected]